Support offering

Support offering

We are here for you – competent, personal, and reliable.

Our 24-member support team in Wrocław and Kuala Lumpur provides 24/7 coverage when needed – ensuring fast, personal, and reliable support worldwide.

24/7

Available for you

Our international support team assists you with incident, problem, and change management for SAP S/4HANA, SAP ECC, SAP FSM, as well as proaxia solutions (VSS, FCM, M2C, CSS).

Thanks to our locations in Wrocław and Kuala Lumpur, we provide global support – around the clock if needed. Through omnichannel channels such as ticketing, email, and phone, we are always accessible.

Our 2nd- and 3rd-level support is complemented by an experienced development team, enabling us to efficiently resolve even complex requests. Our German- and English-speaking staff work flexibly in your own ticketing system or with the proaxia ticketing system.

  • proaxia baseline support
    07.00 to 18.00 CET Mon – Fri
    (Bank Holiday Calendar Poland)
  • proaxia advanced support
    07.00 to 18.00 CET Mon – Sun

  • proaxia premium support​
    24/7 follow-the-sun

Customers already benefiting from our support:

Contact us for a customized support offering.

Contact us for a customized support offering.

Lydia Kubara
Head of Support