Field Service Component Manager

Efficient materials management directly in SAP FSM

Field Service Component Manager

Efficient materials management directly in SAP FSM

More efficient planning made easy with FCM

Your benefits with the Field Service Component Manager

  • Simple materials management – Reserve and manage components directly in the SAP FSM planning and dispatch board, without additional SAP backend knowledge.

  • Seamless synchronization – Benefit from fast, automatic data transfer between SAP FSM and the SAP backend.

  • Time-saving workflows – Reduce manual steps through direct integration into your existing service processes.

  • Optimized service quality – Increase the first-time fix rate and boost customer satisfaction through transparent material usage.

High-level architecture

The Field Service Component Manager (FCM) enables dispatchers to plan and reserve material requirements directly in SAP Field Service Management — without any SAP backend knowledge. Through the proaxia FSM Cloud Connector, all changes are automatically synchronized with the SAP backend, creating an efficient, end-to-end process from planning to execution.

Why FCM?

Save time & effort

  • Manage material requirements for maintenance and service operations directly in FSM—without SAP backend licenses or ERP knowledge.

  • Optimize maintenance and service processes with additional requirements and dispatching information.

Boost your service performance

  • Increase your first-time fix rate and reduce mean time to repair by providing the right components at the right time.

Seamless synchronization

  • Changes, updates, or deletions of components are automatically transferred back to the SAP backend via the proaxia FSM Cloud Connector.

FCM features

Component management

Management of materials for CS and PM orders directly in SAP FSM dispatching (create, update, delete materials).

ERP-integration

Seamless processing of material requests (item type, plant, storage location, required date, etc.) with automatic updates in the SAP backend.

Cloud operation & monitoring

Operation, hosting, and monitoring via the proaxia FSM Cloud Connector.

Benefits of FCM

  • Quick start – Plug & play installation via the FSM Extension Directory.

  • Intuitive operation – No additional SAP ERP knowledge required.

  • Process optimization – Improved dispatching and scheduling through direct material availability.

  • Cost reduction – Less time spent per order and a fast return on investment.

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Order your free FCM trial now

The FSM Component Manager extension revolutionizes the way your dispatchers work, boosts the first-time fix rate, and increases customer satisfaction.

For a trial setup & pricing information, please contact the proaxia sales team.

Order your free 1-month trial now and see for yourself!

We are happy to help you!

Marcel Träger

Pre-Sales Consultant Seamless Service

Christian Schaub

Sales Director Seamless Service

Björn Wolf

Sales Manager Seamless Service

What our customers say

“With this project, we enable digital transformation through an innovative cloud solution. With a collaborative ticketing system, we increase customer and employee satisfaction and make our service process far more efficient.”

Benjamin Mau

Projekt Manager, EOS Service Cloud

“We decided to implement a new service solution that is future-ready. For us, this means it seamlessly supports the planned transition to SAP S/4HANA and is open to the integration of innovative technologies such as IoT or virtual reality.”

Andreas Hamann

IT Project Manager Customer Services /
IT Project Lead, TECAN

“We have a relatively complex service process. It was clear that we needed a reliable partner with deep expertise in service processes and SAP systems. proaxia developed the SAP FSM Cloud Connector. I believe there is currently no other partner with deeper insight into integrating SAP Service Cloud with the SAP ERP suites.”

Thomas Niederstein

Head Business Processes &
Business Applications CC, Belimed AG