Vehicle Sales & Service

The innovative, flexible and intelligent Dealer Management System

Now available on the SAP Store!

Vehicle Sales & Service

The innovative, flexible and intelligent Dealer Management System

Now available on the SAP Store!

Questions about VSS?

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The AI-powered all-in-one dealer management system!

Sales, Service & Rental
For two-wheelers, cars, commercial vehicles, agricultural machinery, construction equipment, and material handling equipment
Real-time data analysis
AI-supported and optimized processes
On the SAP Cloud ERP private platform (S/4HANA)
Certified by SAP

proaxia Vehicle Sales & Service

Take your dealership to the next level – with the SAP S/4HANA-based Dealer Management System from proaxia. Designed specifically for automotive, agricultural, construction, and material handling industries, VSS seamlessly integrates sales, aftersales, and rental into one solution.

With its intuitive interface, AI-driven processes, and automated workflows, you increase efficiency, margins, and transparency. Real-time data and intelligent analytics empower fact-based decisions in daily operations.

End-to-end integration with OEMs and consistent customer communication across all channels strengthen customer satisfaction and boost revenue – from lead generation to delivery and beyond.

proaxia VSS future-proofs your processes and gives you the decisive edge in a rapidly changing market.

Service

Sales

Rental

Service

Every technician hour is reliably billed
Additional sales at every touchpoint increase revenue
Less administrative effort per service order
Seamless contact: from booking to payment and feedback
Customer loyalty through speed and expertise
Transparent, efficient collaboration in the digital service process

Service process

Customer portal
Online appointment booking
Internal appointment scheduling
Additional sales
Customer communication

Appointment confirmation
Automated appointment scheduling
Resource planning
Workshop planning
Team assignment
Customer notification

Mobile vehicle check-in
Create / edit customer or vehicle
Mark damages, take photos
Identify warranties and recalls
Add deferred work
Additional sales
Digital signature

Quotation and approval
Down payment
Labor and parts calculation
Discount approvals
Subcontracting / external purchases
Goods issue
Work order distribution

Time tracking for technicians / teams
Vehicle condition inspection
Approval workflow for additional work
Capture and share photos, videos
Bodywork / external services
Internal communication workflows
Customer communication
Progress dashboards

Task monitoring
Task completion
Quality assurance, vehicle washing
Billing
Invoice split
Customer / warranty / contract / goodwill
Warranty / recall processing

Digital payments
Cash payment at checkout
Dialog vehicle handover
Customer NPS

Customer portal
Online appointment booking
Internal appointment scheduling
Additional sales
Customer communication

Appointment confirmation
Automated appointment scheduling
Resource planning
Workshop planning
Team assignment
Customer notification

Mobile vehicle check-in
Create / edit customer or vehicle
Mark damages, take photos
Identify warranties and recalls
Add deferred work
Additional sales
Digital signature

Quotation and approval
Down payment
Labor and parts calculation
Discount approvals
Subcontracting / external purchases
Goods issue
Work order distribution

Time tracking for technicians / teams
Vehicle condition inspection
Approval workflow for additional work
Capture and share photos, videos
Bodywork / external services
Internal communication workflows
Customer communication
Progress dashboards

Task monitoring
Task completion
Quality assurance, vehicle washing
Billing
Invoice split
Customer / warranty / contract / goodwill
Warranty / recall processing

Digital payments
Cash payment at checkout
Dialog vehicle handover
Customer NPS

Sales

More leads turn into successful deals
Clear overview of appointments, quotes, offers, and contracts
Sales support through intelligent, self-documenting workflows
Margins always in view and under control
Customer needs meet available vehicle inventory
Smooth order processing and vehicle delivery
Sales customers become loyal aftersales customers

Sales process

Real-time data processing
Omnichannel campaigns
Product launches
Lead generation
After-Sales

Customer portal
Customer inquiry
Lead creation
Lead assignment
Customer contact
Vehicle configuration
Follow-up actions
Inventory search

Test drive appointment scheduling
Communication with customers and internal teams
Execution of the test drive
Test drive feedback

Create / find vehicle for trade-in
Trade-in lead
Vehicle valuation
- Approval of trade-in price
- Posting into used car inventory

Financing offer
Financing approval
Aftersales offer
- Discounts and approvals
Credit limit check
Send offer to customer / approval
Signatures
Order creation

Vehicle procurement
Conversion orders
- Assignment of stock vehicle
- Accessory / PDI order
Financing
Billing

Vehicle reception
Conversion
PDI
Vehicle inspection
Service contract

Customer payment
Vehicle registration
Handover
Customer survey
Follow-up activities

Real-time data processing
Omnichannel campaigns
Product launches
Lead generation
After-Sales

Customer portal
Customer inquiry
Lead creation
Lead assignment
Customer contact
Vehicle configuration
Follow-up actions
Inventory search

Test drive appointment scheduling
Communication with customers and internal teams
Execution of the test drive
Test drive feedback

Create / find vehicle for trade-in
Trade-in lead
Vehicle valuation
Approval of trade-in price
Posting into used car inventory

Financing offer
Financing approval
Aftersales offer
Discounts and approvals
Credit limit check
Send offer to customer / approval
Signatures
Order creation

Vehicle procurement
Conversion orders
Assignment of stock vehicle
Accessory / PDI order
Financing
Billing

Vehicle reception
Conversion
PDI
Vehicle inspection
Service contract

Customer payment
Vehicle registration
Handover
Customer survey
Follow-up activities

Rental

Increase fleet utilization strategically
Keep rental fleet profitability always in view
From inquiry to payment – always in direct customer contact
Focus on maximum customer satisfaction
Revenue growth through personalized add-on offers at every touchpoint
Seamless collaboration with service for maintenance, repair, and delivery

Rental process

Rental fleet management
Rental fleet additions and disposals
Activation and depreciation
Mietparkumlagerungen

Rental search
Inquiry
Additional offers
Booking
Online payment
Satisfaction survey

Flexible search
Filter by customer needs
Rental products with substructure
Find compatible attachments
Additional offers

Rental inventory management
Stock transfer and goods issue
Handover protocol with checklists
Photo documentation / meter readings
Digital customer signature

Recurring or one-time billing
Update billing schedule

Return protocol
Photo documentation / meter readings
Automatic reconciliation with handover protocol
Digital customer signature
Transfer to maintenance and repair order
Storage and goods receipt

Maintenance / repair
Invoice split
- Rental department
- Contract
- Customer
Status update

Rental fleet management
Rental fleet additions and disposals
Activation and depreciation
Mietparkumlagerungen

Rental search
Inquiry
Additional offers
Booking
Online payment
Satisfaction survey

Flexible search
Filter by customer needs
Rental products with substructure
Find compatible attachments
Additional offers

Rental inventory management
Stock transfer and goods issue
Handover protocol with checklists
Photo documentation / meter readings
Digital customer signature

Recurring or one-time billing
Update billing schedule

Return protocol
Photo documentation / meter readings
Automatic reconciliation with handover protocol
Digital customer signature
Transfer to maintenance and repair order
Storage and goods receipt

Maintenance / repair
Invoice split
- Rental department
- Contract
- Customer
Status update

Supported brands:

International Make Layer

Global integration. Local excellence and efficiency.

The proaxia International Make Layer (IML) seamlessly connects our VSS Dealer Management System with the core interfaces and APIs of the world’s leading manufacturers, dealer business partners, and retail system providers.

As a continuously evolving platform, the IML enables fast integration of new brands, ensuring future-proof connectivity in a dynamic market environment.

But IML is far more than just an interface library:

The underlying interface framework gives partners the ability to implement local interfaces individually and flexibly – perfectly aligned with regional requirements.

This modularity lays the foundation for customized solutions that can be implemented in dealerships worldwide – with a consistently high level of efficiency, innovation, and operational reliability.

Additional features

Analysis of service KPIs

Analyse of service KPIs with SAP Analytics Cloud

Seamless Communication

Seamless communication between employees and customers with the Communication Framework.

360° information

360-degree information on customers and vehicles.

Digital Payment

Digital payment processing with automatic posting and communication.

Mobile service

Mobile service solution with integration into SAP Field Service Management.

Dashboard

Dashboard for tracking workshop order lead times.

Why S/4HANA & VSS are a powerful
combination!

Why S/4HANA & VSS are a powerful combination!

The proaxia VSS application architecture, based on SAP S/4HANA with state-of-the-art technology, provides a unique solution for the automotive industry (cars, buses, trucks, construction equipment, agricultural machinery, material handling) with the following key differentiators: